Late Arrival/Cancellation Policy
We value time. We kindly ask for 48 hours notice on cancellations to avoid being charged for the service time you reserved. We will always attempt to accommodate your needs, and we must maintain respectful consideration of all guests. If you are late for an appointment, you may be asked to reschedule.
Gratuities/Tips are not included in the pricing of services and should be made separately to your service providers. You are not able to add a gratuity/tip to a credit card transaction. However, you should make your gratuity/tip payment in cash, check (payable to your service provider), or through Tippy. Tippy is a credit/debit card system designed for tipping in a separate transaction at check out that goes directly to your service provider’s personal account. Many, but not all, of our stylists and techs participate in Tippy.
If it is necessary for you to bring your minor child with you while getting a salon service, please keep your child with you and under your direct supervision at all times due to liability concerns, space limitations, and respect for other patrons.
Other than certified service animals, please refrain from bringing pets or any other animals into the salon. Although we love them, this is necessary due to respect and health considerations for all clients. Service animals must remain with and under the direct supervision of the guest/owner at all times.
We place a high value on the complete satisfaction of each of our guests. If your expectations are not met, please contact the salon with your concerns within 7 days of your appointment so we can work with you to accommodate your wishes and needs.
Wedding Day/Special Events
We want to help make your special day as memorable and stress-free as possible. We offer a 30 minute complimentary verbal consultation. Trial sessions are strongly encouraged. Wedding day appointments are recommended to be scheduled a minimum of 60 days in advance. Brides should bring the headpiece in for the trial session as well as the day of the event.
We are proud to offer the best self-care products available in the world: Redken, Pureology, Matrix, Brazilian Blowout, and Image. Purchasing these fine professional products directly from the salon not only supports your personal stylists and techs, but also is your very best way to guarantee the quality and authenticity of these products. And, it's assurance that you will have the same styling success at home while maintaining your look in between appointments. All products are guaranteed if returned within 10 days of purchase.
Yes, we accept walk-in clients if we are able to accommodate them while maintaining our high professional standards and respect for time.
Gift Certificates are available online and Gift Cards can be purchased in the salon. Both are popular among our guests to give and receive. Who wouldn’t want to be gifted with a free facial, new styling product, or Brazilian Blowout? These are the perfect gift for those special people in your life who appreciate some well-deserved pampering! Click here to purchase one online today!